Packaging

Whilst we endeavour to depict the products as accurately as possible, packaging and product images may be subject to change without prior notice. Manufacturers do change packaging and products occasionally so please be aware that labels/colours may differ from images shown.

Delivery

Please click here to view all of our delivery information.

Please note that express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. It can take 2-3 working days to despatch your order though (especially during busy periods) so we can't guarantee that this is a "next day" delivery service from when the order is placed.

Best Before Dates

We always aim to despatch items with at least 2-3 months date on them. Unfortunately, some items are manufactured with a much shorter best before date (such as Twinkies!) but we will always give a best before estimate within the product description or additional information. If you have any questions regarding best before dates, please contact us before placing your order. 

Availability/Out of Stock Items

If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.

Labelling & Compliance

As a wholesaler, our stock comes directly from the manufacturer so most of our products come with a barcode and fully compliant labelling and nutritional information. If you are stocking any items that have been imported, there is additional labelling and nutritional information that you should be aware of. Please click here for detailed instructions on how to become fully compliant with the current laws.

Pricing Policy

All prices are shown besides the relevant products on the website, prices shown are not inclusive of delivery costs. These are shown on our delivery page. Please note that as this is a wholesale website, all prices exclude VAT. VAT will be visible on the product page, during the checkout process or in your basket. 

Returns Policy

If you would like to return a product that hasn't been opened, please send it to the address listed below:

Unit 28 Riverside Offices, 17 Towcester Road, Bow, London, E3 3ND

Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer. We will then process a full refund minus any original delivery charges.

Nut, Allergies & Ingredients

The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. All products will be supplied with ingredients from the original manufacturers packaging. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content. 

Payments

Credit Cards & Debit Cards - We accept Visa, Visa Debit/Delta, Visa Electron, MasterCard payments via SagePay. We also accept PayPal.

BACS/CHAPS - Customers wishing to pay via BACS/CHAPS can choose this option when checking out. Please contact us for our bank details. Orders will not be despatched until payment has cleared.

Privacy Policy

Zap Sweets Limited do not/will not store customer's credit or debit card details or any financial information on the website. All payments are encrypted or processed externally via SagePay or PayPal's secure transaction process. Please click here to read our privacy policy in full.

Copyright

All content on this site such as images, logos and text is property of www.bulkwholesalesweets.co.uk. If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.

Changes to Terms and Conditions

We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.

Cancellation

Cancellations must be made prior to despatch of the goods otherwise you will need to pay the associated delivery costs for the original despatch and the return of the unwanted goods. 

If you wish to cancel your order once it has been despatched from our warehouse, we will process a refund for you but this will exclude any transport costs already incurred.

Business Details

Registered Business Name: Zap Sweets Limited t/a Bulk Wholesale Sweets

Registered Business Address: Unit 28 Riverside Offices, 17 Towcester Road, Bow, London, E3 3ND

Company Number: 06972699

VAT Registration Number - GB130629437

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